Resources

Resources

AfterWords is passionate about measuring customer satisfaction and creating unforgettable customer experiences. Our team is comprised of a cross-functional collection that includes industry experts, research specialists, and university professors. We pride ourselves in being thought leaders and keeping ahead of the industry curve. Continuously sharing our knowledge, insights, research, and news keeps our team in demand!  Contact us with any questions or to have us help you improve your satisfaction programs.

Article

A Short Guide to Customer Experience Feedback

The most valuable customer is the loyal customer. The one who will choose your business over others. What makes them loyal? What contributes to positive experiences to create repeat customers? This is the reason we survey. …

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Article

How to Avoid Survey Bias

Surveys are an important tool to help you understand market trends and customer experience. They can provide valuable information, but if you’re not careful, you could be skewing your results. Survey bias is when features in your survey accidentally influence the results. …

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Article

Understanding Your Survey Sample Size

If you are designing a survey or study for your company, sample size is one of the first questions you will encounter. Your sample size can have a big impact on the accuracy of your results. Whether you are just analyzing trends, or …

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Press Release

Industry Veteran Joins AfterWords As Channel Manager

AfterWords announced today that it has hired Annie Rodrigue as Channel Manager. Channel Manager is a new position at AfterWords and will focus on the development of the company’s channel program for value added resellers. …

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Press Release

AfterWords to Present at BlueStar’s VARTECH 2017

AfterWords announced today that it will be presenting at BlueStar’s VARTECH 2017. VARTECH 2017 is an annual event held by BlueStar, a leading distributor…

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Press Release

AfterWords Navigates the RSPA Sharks at RetailNOW

AfterWords announced today that it has successfully navigated its presentation within the Shark Tank at RetailNow, the Retail Solutions Providers. …

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Blog

Three Tips for Implementing a Results Driven Survey Program

Implementing a program to gather customer input can be an exciting endeavor. The team spends hours defining the survey process, drafting the questions...…

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Article

Effective Survey Methods for Memorable Customer Experiences

Developing an effective survey is no easy task. Leveraging best practices can help you to quickly create surveys that help you to better serve the …

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Press Release

AfterWords Partners with Custom Business Solutions

AfterWords announced today that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at …

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Press Release

Afterwords to Present at National Restaurant Association Trade Show

AfterWords will be exhibiting May 20-23 at the National Restaurant Association show. See you in Chicago…

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Article

Effective Practices for Increased Survey Participation

Getting to know what your customers really think. We explore ways to increase survey response rates while remaining statistically relevant…

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Blog

7 Tips for Effective Customer Recovery

Getting negative feedback is not fun. Our experts discuss 7 tips on how to effectively recover and win the customer's praise…

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