Resources

Resources

AfterWords is passionate about measuring customer satisfaction and creating unforgettable customer experiences. Our team is comprised of a cross-functional collection that includes industry experts, research specialists, and university professors. We pride ourselves in being thought leaders and keeping ahead of the industry curve. Continuously sharing our knowledge, insights, research, and news keeps our team in demand!  Contact us with any questions or to have us help you improve your satisfaction programs.

Article

Effective Survey Methods for Memorable Customer Experiences

Developing an effective survey is no easy task. Leveraging best practices can help you to quickly create surveys that help you to better serve the …

Continue Reading

Press Release

AfterWords Partners with Custom Business Solutions

AfterWords announced today that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at …

Continue Reading

Press Release

Afterwords to Present at National Restaurant Association Trade Show

AfterWords will be exhibiting May 20-23 at the National Restaurant Association show. See you in Chicago…

Continue Reading

Article

Effective Practices for Increased Survey Participation

Getting to know what your customers really think. We explore ways to increase survey response rates while remaining statistically relevant…

Continue Reading

Blog

7 Tips for Effective Customer Recovery

Getting negative feedback is not fun. Our experts discuss 7 tips on how to effectively recover and win the customer's praise…

Continue Reading