Our survey system uses actual sales transaction data to generate questions. This knowledge provides the ability to have a conversation with the customer asking less questions with more relevancy. More Relevance, less questions, better results.
Integrating sales transaction, loyalty information, and survey data allows for the systematic identification of ways to improve an experience. AfterWords pinpoints if experiences are unique to a team member, unique to a facility, or even unique to the time of day. Integrated data, actionable insights, better experience.
When actions are identified, we let you know real time. AfterWords incorporates innovative customer recovery tools that help you respond to negative feedback. Flexible issue queuing, real time text and email alerts, and item based detail help you keep your customers smiling and returning. Quicker recovery, more customers, better growth.
Deliver Amazing Experiences
Ask Relevant Questions
Gain Actionable Insights
Measure Perception, Loyalty, and Impact
Getting negative feedback it not fun. Our experts discuss 7 tips on how to effectively recover and win the customers praise...Learn More
Getting to know what your customers really think. We explore ways to increase survey response rates while remaining statistically relevant.Learn More
AfterWords will be exhibiting May 20-23 at the National Restaurant Association show. See you in Chicago...Learn More
We ask the right questions at the right time by integrating sales transaction data, loyalty information, and survey results.Request A Demo
AfterWords experience driven surveys are based on a customer’s transactional history. The questions are directly related to the customer’s experience providing a channel for a true digital conversation. This video demonstrates the advantages of integration when creating surveys. We can ask questions about individual items purchased, the area where the customer sat, or the individual that helped the customer. Our reporting allows you to see overall satisfaction, how individual elements correlated to the experience and provides information to pinpoint areas for improvement.Request A Demo